Telephone English #3

Who is this, please?

This is ...

... speaking.

I'll phone back later.

I've got the wrong number.

Please leave a message after the beep.

Can I take a message?

Can I speak to ..., please?

Just a moment, please.

I'll ring you at about ...

Thank you for ringing.

I must ring off now.

I can't get through. The line's busy.

There is no reply.

This is a bad connection.

Can I use my mobile?

Telephone English #2

Introducing yourself

This is Ken.

Ken speaking

Asking who is on the telephone

Excuse me, who is this?

Can I ask who is calling, please?
Asking for Someone

Can I have extension 321? (extensions are internal numbers at a company)

Could I speak to...? (Can I - more informal / May I - more formal)

Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone

I'll put you through (put through - phrasal verb meaning 'connect')

Can you hold the line?

Can you hold on a moment?

How to reply when someone is not available

I'm afraid ... is not available at the moment

The line is busy... (when the extension requested is being used)

Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message

Could (Can, May) I take a message?

Could (Can, May) I tell him who is calling?

Would you like to leave a message?

Telephone English #1

Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's , and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.

Picture Story #10

Picture Story #9

Picture Story #8

The Value of Visual Learning

Visual learning techniques help students:Clarify thoughts

Students see how ideas are connected and realize how information can be grouped and organized. With visual learning, new concepts are more thoroughly and easily understood when they are linked to prior knowledge.

Organize and analyze information

Students can use diagrams and plots to display large amounts of information in ways that are easy to understand and help reveal relationships and patterns.

Integrate new knowledge

According to research, students better remember information when it's represented and learned both visually and verbally.

Think critically

Linked verbal and visual information helps students make connections, understand relationships and recall related details.