Telephone English #3

Who is this, please?

This is ...

... speaking.

I'll phone back later.

I've got the wrong number.

Please leave a message after the beep.

Can I take a message?

Can I speak to ..., please?

Just a moment, please.

I'll ring you at about ...

Thank you for ringing.

I must ring off now.

I can't get through. The line's busy.

There is no reply.

This is a bad connection.

Can I use my mobile?

Telephone English #2

Introducing yourself

This is Ken.

Ken speaking

Asking who is on the telephone

Excuse me, who is this?

Can I ask who is calling, please?
Asking for Someone

Can I have extension 321? (extensions are internal numbers at a company)

Could I speak to...? (Can I - more informal / May I - more formal)

Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone

I'll put you through (put through - phrasal verb meaning 'connect')

Can you hold the line?

Can you hold on a moment?

How to reply when someone is not available

I'm afraid ... is not available at the moment

The line is busy... (when the extension requested is being used)

Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message

Could (Can, May) I take a message?

Could (Can, May) I tell him who is calling?

Would you like to leave a message?

Telephone English #1

Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's , and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.

Picture Story #10

Picture Story #9

Picture Story #8

The Value of Visual Learning

Visual learning techniques help students:Clarify thoughts

Students see how ideas are connected and realize how information can be grouped and organized. With visual learning, new concepts are more thoroughly and easily understood when they are linked to prior knowledge.

Organize and analyze information

Students can use diagrams and plots to display large amounts of information in ways that are easy to understand and help reveal relationships and patterns.

Integrate new knowledge

According to research, students better remember information when it's represented and learned both visually and verbally.

Think critically

Linked verbal and visual information helps students make connections, understand relationships and recall related details.

Picture Story #7

Picture Story #6

Picture Story #5

Picture Story #4

Picture Story #3

Picture Story #2

Picture Story #1

Visual Learning

Visual Learning

Knowledge based societies today are highly focused on sharing written information based on text. At the same time communication through pictures, photos, images and icons has increased, so people need to be aware what they mean and how to use them. This class looks at the meaning and importance of visual learning in learning processes - especially in the field of literacy, basic education and language teaching.

AMNESTY

Aim: a speaking activity with emphasis on oral fluency; student gives reasons for releasing people from prison
Language point: lexical chunks to give reasons


Stage One

NEW PRESIDENT OFFERS AMNESTY! A new president has been elected and as a gesture of goodwill wants to release some prisoners. She has called ameeting of her advisors to decide which prisoners should be released. The president has provided each group of advisors with a list of potential prisoners. She wants her advisors to recommend which SIX prisoners should be released from jail.


In view of the fact…
The main reason why..
Due to…
Seeing as how…



… Because of this…
… On account of this…
… That’s the reason why…

Memo

To: Amnesty Committee Advisors
From: The Office of The President
Re: List of Prisoners
Note: To preserve the prisoner’s identity from the press, names have been withheld from this memo.

Here follows a list of the nine prisoners up for a possibility of amnesty. Allare considered as very little risk to society. Please inform the President ofyour final decision.

Number 1 is a 20-year-old student. He broke into the police’s computer system and tried to erase his previous criminal record (some parking tickets). He was also charged with fraud after police discovered he had hacked into a pizza company’s computer and ordered himself free pizzas for over a year. He is serving a five-year sentence.

Number 2 is a 55-year-old engineer. He was charged with manslaughter after he hit and killed a child while driving drunk. He has no previous criminal record. He is serving a ten-year sentence.

Number 3 is a 30-year-old mother of two. She was charged with drug dealing when police found half a kilogram of marijuana in her apartment. She says it was for personal use, but drug laws are very strict in this country. She is serving a five-year sentence.

Number 4 is a 24-year-old student and activist. He was arrested during an anti-globalisation protest and charged with terrorism. He is a leader of a non-violent social movement and did not participate directly in any violent acts during his protests. He is serving a three-year sentence.

Number 5 is a 40-year-old businessman. He was charged with fraud when police discovered that he had stolen over $2 million from his company using a false system of accounting. He is serving a ten-year sentence.

Number 6 is an unemployed woman. She was arrested for stealing food from a supermarket. This was not the first time that she had stolen food, and she had been warned. She is serving an eight-year sentence.

Number 7 is a prisoner of war. He was taken prisoner during the last war with the country’s neighbours six years ago. He was a marine and engineer and was responsible for bombing a small village in the mountains. He says he was following orders. The two countries are now at peace. He is serving a twentyyear sentence.

Number 8 is a landlord. He was arrested for keeping a block of flats in very dirty, and some cases dangerous conditions. He was also renting the apartments to illegal immigrants and charging a lot of money for them. He is serving a seven-year sentence.

Number 9 is a politician. She was a leading member of the Ultra political party, an extreme group who believed that criminals should be executed and immigrants expelled from the country. The Ultra party is very weak now. She was arrested for stealing party funds and is serving a ten year jail sentence.

1. special gift

Describe the best present/gift you have received :

i. Who sent it? What is the gift? What is it for?
ii. When did you receive it?
iii. Detail information about the present.

Last year , my wife celebrated my birthday at home. She bought a electronic dictionary as a birthday gift. I like the electronic dictionary very much. It's blue and quite small. It fits into my pocket. I remember at that time, my wife said to me :"she decided to immigrate to Canada with me. In future, we must study very hard .And she hoped that the electronic dictionary could help me to improve my English." On that day, I was very happy because my wife agreed to immigrate to Canada finally. Also, with the help of the electronic dictionary , I made such rapid progress that before long I began to write articles in English.


1) In Korea, when will people send the present?

Oh, when we attend parties, such as Wedding Party, Birthday Party. During SpringFestival, people give presents each other, including clothes, books, flowers andfoods.

2) Compare the gift which people have received 10 years ago to the presents that people now are receiving, what's the difference between them?( try to compare the gift you received in your teenage with the giftchildren received now )

Oh, I think the gift was monotonic before. For example, I often received anotebook as gift. But now, there are various gifts to choose from. Such asflowers, wine, food, clothes etc.

3) Just imagine the gift in the future children will receive.

In the future, I think more and more children will receive intellectual gifts, such as electronic dictionaries, notebook computer and so on.

4) Just image the gift in the future people will receive.

In the future, oh, in most case, people will give flowers each other. I think flowers will be the most popular present.

Category 1: Describing things (1 test item)

1. Describing a piece of equipment you often use at home or at work. You should say,

What is it ?
What you do with it/ How to use it?
How long you have had it?
How important it is to you?

Discussion:

1. What are the impacts of electrical equipment on human’s life in the past ten years?
2. What are the differences of the life in the past and at the present?
3. What role does technological development play in people’s life?
4. How will technology develop in the future?
5. Do you have a mobile phone? What are its advantages?
6. Why do many foreign countries develop faster than China?
7. Why does the China’s West develop faster than China’s East?
8. What are the advantages and disadvantages of computer and internet?

Category 2: Describing people (3 test items)

1. Describe a well-known person. You should say,

Who he/she is?
What makes him/her famous?
Why you admire him/her?

Discussion:

1. Do you want to become famous?
2. How to become a well-known person in China?
3. What kind of people can become famous in China?
4. What are the advantages and disadvantages of being famous?
5. What do you think of the privacy of a well-known person?
6. What do you think of the relationship between a well-know person and advertising?
7. Would you be influenced by the well-known persons in TV commercials?
8. Do you often talk about singers with your friends? What do you often talk about?


2. Describing a friend in your school time/ you like most. You should say,

Who he/she is?
When did you became friends?
Why do you like him/her or why do you think that he/she is important to you?How he/she influences you.

Discussion:

1. What are the differences between adults and children in terms of making friends?
2. Can adults make friends with children?
3. What do you think are the most important factors when making friends?
4. What are the possible factors that cause the break-up of friendship?
5. Why is it difficult for adults to make friends?
6. What will the friendship become like when getting old?


3. Describing a person whom you like to work or study with. You should say,

Who is he/she?
When did you work/study together?
What do you often do together?
Why do you like to work with him/her?/
What can you learn from him/her?
Why is he/she particular?

Discussion:

1. Do you like to work alone or with a partner?
2. What do you think of teamwork and team spirit?
3. What kind of people are good to work with?
4. Do you like group work or group learning?
5. What is your opinion on efficiency?
6. What are the advantages of studying by yourself?
7. What do you think of efficiency?