Telephone English #3

Who is this, please?

This is ...

... speaking.

I'll phone back later.

I've got the wrong number.

Please leave a message after the beep.

Can I take a message?

Can I speak to ..., please?

Just a moment, please.

I'll ring you at about ...

Thank you for ringing.

I must ring off now.

I can't get through. The line's busy.

There is no reply.

This is a bad connection.

Can I use my mobile?

Telephone English #2

Introducing yourself

This is Ken.

Ken speaking

Asking who is on the telephone

Excuse me, who is this?

Can I ask who is calling, please?
Asking for Someone

Can I have extension 321? (extensions are internal numbers at a company)

Could I speak to...? (Can I - more informal / May I - more formal)

Is Jack in? (informal idiom meaning: Is Jack in the office?

Connecting Someone

I'll put you through (put through - phrasal verb meaning 'connect')

Can you hold the line?

Can you hold on a moment?

How to reply when someone is not available

I'm afraid ... is not available at the moment

The line is busy... (when the extension requested is being used)

Mr Jackson isn't in... Mr Jackson is out at the moment...

Taking a Message

Could (Can, May) I take a message?

Could (Can, May) I tell him who is calling?

Would you like to leave a message?

Telephone English #1

Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's , and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.

Picture Story #10

Picture Story #9

Picture Story #8

The Value of Visual Learning

Visual learning techniques help students:Clarify thoughts

Students see how ideas are connected and realize how information can be grouped and organized. With visual learning, new concepts are more thoroughly and easily understood when they are linked to prior knowledge.

Organize and analyze information

Students can use diagrams and plots to display large amounts of information in ways that are easy to understand and help reveal relationships and patterns.

Integrate new knowledge

According to research, students better remember information when it's represented and learned both visually and verbally.

Think critically

Linked verbal and visual information helps students make connections, understand relationships and recall related details.

Picture Story #7

Picture Story #6

Picture Story #5

Picture Story #4

Picture Story #3

Picture Story #2

Picture Story #1

Visual Learning

Visual Learning

Knowledge based societies today are highly focused on sharing written information based on text. At the same time communication through pictures, photos, images and icons has increased, so people need to be aware what they mean and how to use them. This class looks at the meaning and importance of visual learning in learning processes - especially in the field of literacy, basic education and language teaching.

AMNESTY

Aim: a speaking activity with emphasis on oral fluency; student gives reasons for releasing people from prison
Language point: lexical chunks to give reasons


Stage One

NEW PRESIDENT OFFERS AMNESTY! A new president has been elected and as a gesture of goodwill wants to release some prisoners. She has called ameeting of her advisors to decide which prisoners should be released. The president has provided each group of advisors with a list of potential prisoners. She wants her advisors to recommend which SIX prisoners should be released from jail.


In view of the fact…
The main reason why..
Due to…
Seeing as how…



… Because of this…
… On account of this…
… That’s the reason why…

Memo

To: Amnesty Committee Advisors
From: The Office of The President
Re: List of Prisoners
Note: To preserve the prisoner’s identity from the press, names have been withheld from this memo.

Here follows a list of the nine prisoners up for a possibility of amnesty. Allare considered as very little risk to society. Please inform the President ofyour final decision.

Number 1 is a 20-year-old student. He broke into the police’s computer system and tried to erase his previous criminal record (some parking tickets). He was also charged with fraud after police discovered he had hacked into a pizza company’s computer and ordered himself free pizzas for over a year. He is serving a five-year sentence.

Number 2 is a 55-year-old engineer. He was charged with manslaughter after he hit and killed a child while driving drunk. He has no previous criminal record. He is serving a ten-year sentence.

Number 3 is a 30-year-old mother of two. She was charged with drug dealing when police found half a kilogram of marijuana in her apartment. She says it was for personal use, but drug laws are very strict in this country. She is serving a five-year sentence.

Number 4 is a 24-year-old student and activist. He was arrested during an anti-globalisation protest and charged with terrorism. He is a leader of a non-violent social movement and did not participate directly in any violent acts during his protests. He is serving a three-year sentence.

Number 5 is a 40-year-old businessman. He was charged with fraud when police discovered that he had stolen over $2 million from his company using a false system of accounting. He is serving a ten-year sentence.

Number 6 is an unemployed woman. She was arrested for stealing food from a supermarket. This was not the first time that she had stolen food, and she had been warned. She is serving an eight-year sentence.

Number 7 is a prisoner of war. He was taken prisoner during the last war with the country’s neighbours six years ago. He was a marine and engineer and was responsible for bombing a small village in the mountains. He says he was following orders. The two countries are now at peace. He is serving a twentyyear sentence.

Number 8 is a landlord. He was arrested for keeping a block of flats in very dirty, and some cases dangerous conditions. He was also renting the apartments to illegal immigrants and charging a lot of money for them. He is serving a seven-year sentence.

Number 9 is a politician. She was a leading member of the Ultra political party, an extreme group who believed that criminals should be executed and immigrants expelled from the country. The Ultra party is very weak now. She was arrested for stealing party funds and is serving a ten year jail sentence.

1. special gift

Describe the best present/gift you have received :

i. Who sent it? What is the gift? What is it for?
ii. When did you receive it?
iii. Detail information about the present.

Last year , my wife celebrated my birthday at home. She bought a electronic dictionary as a birthday gift. I like the electronic dictionary very much. It's blue and quite small. It fits into my pocket. I remember at that time, my wife said to me :"she decided to immigrate to Canada with me. In future, we must study very hard .And she hoped that the electronic dictionary could help me to improve my English." On that day, I was very happy because my wife agreed to immigrate to Canada finally. Also, with the help of the electronic dictionary , I made such rapid progress that before long I began to write articles in English.


1) In Korea, when will people send the present?

Oh, when we attend parties, such as Wedding Party, Birthday Party. During SpringFestival, people give presents each other, including clothes, books, flowers andfoods.

2) Compare the gift which people have received 10 years ago to the presents that people now are receiving, what's the difference between them?( try to compare the gift you received in your teenage with the giftchildren received now )

Oh, I think the gift was monotonic before. For example, I often received anotebook as gift. But now, there are various gifts to choose from. Such asflowers, wine, food, clothes etc.

3) Just imagine the gift in the future children will receive.

In the future, I think more and more children will receive intellectual gifts, such as electronic dictionaries, notebook computer and so on.

4) Just image the gift in the future people will receive.

In the future, oh, in most case, people will give flowers each other. I think flowers will be the most popular present.

Category 1: Describing things (1 test item)

1. Describing a piece of equipment you often use at home or at work. You should say,

What is it ?
What you do with it/ How to use it?
How long you have had it?
How important it is to you?

Discussion:

1. What are the impacts of electrical equipment on human’s life in the past ten years?
2. What are the differences of the life in the past and at the present?
3. What role does technological development play in people’s life?
4. How will technology develop in the future?
5. Do you have a mobile phone? What are its advantages?
6. Why do many foreign countries develop faster than China?
7. Why does the China’s West develop faster than China’s East?
8. What are the advantages and disadvantages of computer and internet?

Category 2: Describing people (3 test items)

1. Describe a well-known person. You should say,

Who he/she is?
What makes him/her famous?
Why you admire him/her?

Discussion:

1. Do you want to become famous?
2. How to become a well-known person in China?
3. What kind of people can become famous in China?
4. What are the advantages and disadvantages of being famous?
5. What do you think of the privacy of a well-known person?
6. What do you think of the relationship between a well-know person and advertising?
7. Would you be influenced by the well-known persons in TV commercials?
8. Do you often talk about singers with your friends? What do you often talk about?


2. Describing a friend in your school time/ you like most. You should say,

Who he/she is?
When did you became friends?
Why do you like him/her or why do you think that he/she is important to you?How he/she influences you.

Discussion:

1. What are the differences between adults and children in terms of making friends?
2. Can adults make friends with children?
3. What do you think are the most important factors when making friends?
4. What are the possible factors that cause the break-up of friendship?
5. Why is it difficult for adults to make friends?
6. What will the friendship become like when getting old?


3. Describing a person whom you like to work or study with. You should say,

Who is he/she?
When did you work/study together?
What do you often do together?
Why do you like to work with him/her?/
What can you learn from him/her?
Why is he/she particular?

Discussion:

1. Do you like to work alone or with a partner?
2. What do you think of teamwork and team spirit?
3. What kind of people are good to work with?
4. Do you like group work or group learning?
5. What is your opinion on efficiency?
6. What are the advantages of studying by yourself?
7. What do you think of efficiency?

Category 3: Describing places (2 test items)

1. Describe a restaurant or a cafe. You should say,

Where it is?
What it looks like?
What kind of services is provided?What kind of food you like there/
What kind of food is famous?
Why you like it?

Discussion:

1. Do you like cooking?
2. Will you cook for your friends when they visit you?
3. Who cooks in a Chinese family?
4. What do you think of the advantages and disadvantages of fast food?
5. Why is fast food so popular?
6. Where would Chinese go when they eat out?
7. What changes would take place in terms of Chinese eating habits?
8. What food is popular?
9. What is the difference between fresh food and canned food?
10. What can we do to solve the problem of food shortage?
11. What are the advantages and disadvantages of family food?


2. Describing an interesting building. You should say,

Where it is located.
What it looks like.
What services are provided?How you like it.

Discussion:

What role do old buildings and new buildings play in modern society?
What changes have taken place in architecture in the past two decades?
Do you think it necessary to protect old buildings?

Category 4: Describing media and communication (4 test items)

1. Describing a kind of book you like. You should say,

What kind of books you like most.
What they are about.Why you like them most.
What effect have books brought on you?

Discussion:

1. What is the difference between men and women when choosing what to read?
2. What kind books do children like? Why do they like reading?
3. What is the difference between reading and watching TV?
4. What is the relationship between reading and computer?
5. What are the advantages of reading books?
6. Why do children like pictorials?
7. What books are popular in China?


2. Describing one of your favorite books. You should say,

What kind of books you like.
What is your favorite book?
What it is about.
When did you get it?
Why you like it.

Discussion:

1. Do you like other books?
2. What kind of books do Chinese people like?
3. What kind of books do Chinese women like?
4. What kind of books do Chinese children like?5. What kind of books do you recommend to others?


3. Describing a letter. You should say:

When you received it.
Who sent it to you?
What it is about?
Whether it is important to you? Why?

Discussion:

1. What is the difference between letter and e-mail?
2. Do you often keep diaries?
3. What is the difference between diary and letter?
4. What is the difference in the past and at the present as regards communications?
5. What is the role of letter 50 years ago and at the present?
6. What do you think of the role 50 years later?
7. What do you think of creative writing?
8. Would post office disappear 50 years later?
9. What role does computer play in our society?10. What changes have been brought by the computer? What is professors’ attitude?


4. Describing a kind of music. You should say,

Whether you like music.
Why or why not?What kind of music you like best
What role music plays in people’s life.

Discussion:

1. How long do you listen to music everyday?
2. Why is it easier for children to learn playing a musical instrument?
3. What are the benefits of learning to play musical instruments?
4. Discuss the impact of western music on the world music?

Category 5: Describing celebration and leisure time (4 test items)

1. Describe a traditional festival in China. You should say,

What it is.
When is it celebrated?How to celebrate? / what you usually do on that day.
What you like and what you don’t like.

Discussion:

1. What is the concept of holiday in China?
2. Why is holiday so important to modern people?
3. Do you think it is necessary to observe the traditional customs?
4. What changes in terms of spending festivals and holidays have taken place in the past decade?5. What is the difference as regards celebration in different part of the country?


2. Describing a perfect trip/ holiday. You should say,

Where you would go.
When would you go.
Whom you would go with.
What you are going to do.
What you think it perfect.

Discussion:

1. What is the difference in the past and at the present as regards travelling?
2. How would the tourist industry develop in the future?
3. What should the government do to attract tourists?
4. What should the people do to attract tourists?


3. Describing an interesting trip you have taken. You should say,

Where you went.
When you went there.
Whom you went with.
What you did there.
Why you like it.

Discussion:

1. What is the difference in the past and at the present as regards traveling?
2. How would the tourist industry develop in the future?
3. What should the government do to attract tourists?
4. What should the people do to attract tourists?

4. Describing an interesting hobby. You should say,

What it is.
When began to do it.
How long you spend on it.
How often you do it.Why you like it.

Discussion:

1. Do you think that surfing the Internet, watching TV, listening to music or keeping a pet are interesting hobbies?
2. Do you think it will cost too much time to do them?
3. Do you like hobbies requiring teamwork?
4. Why do people usually do in their spare time?

Category 6: Additional test items (5 test items)

1. Describe an environmental problem. You should say,

What it is?
How long it has existed.
What effect it has brought to people’s life./
What it happens?
What we can do to solve it.

Discussion:

1. What causes environmental problems?
2. What should the government do to protect the environment?
3. What should we do to protect the environment?
4. What other measures can you think of to protect the environment?
5. How should we educate children to protect environment?
6. What’s the difference between the old and the young as regards environmental protection?


2. Describing a kind of extreme weather. You should say,

What it is.
When did it happen?Where you were.How you felt at that time.

Discussion:

1. What should you do in a bad weather?
2. Will bad weather mould or change people’s personality?
3. What is the relationship between weather and culture?
4. The climate has changed these 50 years. Have you noticed the changes?
5. What changes do you predict in the following years?
6. Are the people interested in gathering the weather information in your place?
7. How does weather influence people’s personalities in your country?


3. Talking about learning English. You should say,

When and where you began studying English.
What is the most interesting thing in an English class?What is the most effective way of learning English?What difficulties you have when learning English.
What are the advantages of learning English?

Discussion:

1. What problems do you have when studying English?
2. Do you think that English is the most important language in the world?
3. Can English take the place of Chinese in China?
4. What other languages are taught in China?
5. Do you think that age is the most important factor of learning English? Why?
6. What difficulties would a foreigner have when he learns your native language?
7. What problems would Chinese people have when communicating with foreigners?
8. When would be most suitable for children to learn English?
9. How will translation and interpretation develop in the future?

4. Describing the way of getting news. You should say,

Whether you get news everyday.
Whether the news is national or international?How you get news (via newspaper, TV, Internet, radio or other people?)How do most Chinese people think about the importance of getting update news everyday.

Discussion:

1. Do you think the information on the Internet believable or not?
2. What is the most effective way of getting news?
3. How do reporters gather information?
4. What do you think of the importance of privacy?
5. How do journalists entertain their customers?
6. What role do media play in people’s life?
7. How do Chinese people gather information?
8. What are the advantages and disadvantages of different media?
9. Do you think it necessary to control the news coverage?
10. What kind of news do you think should be controlled?

5. Describing a skill you want to learn. You should say,

What it is.
Why you think it is important.
How you are going to learn it.
What role it will play in you future life.

Discussion:

1. What do you think of the traditional skills?
2. What skill do you think the university has provided for your job?
3. What skills can you learn in school?
4. What kind of skills have your parents learned?
5. What do you think of the role of family for children to learn skills?
6. What is the most popular skill that people want to learn?
7. What kind of school would you send your children to? Why?

Warm-up

1. Could you show me your identification card please?
2. Could you tell me your full name please?
3. What shall I call you?
4. Does your name have any special meaning?
5. Why do so many people change their names?
6. Is your name important to you?

Hometown or birth place

1. Where do you come from?
2. Where do you live?
3. Can you tell me something about your hometown?4. Can you tell me some famous landscapes or scenic spots in your hometown?5. Can you tell me some history of your hometown?

Personal background and information

1. Are you a student or do you have a job?
2. What do you like most about your study?
3. What kind of job do you prefer after graduation?
4. What is your major?5. What do you do for living?
6. Could you tell me a typical day of yours?
7. How do you get your job?
8. Are you satisfied with your job?
9. What do you like most about your job?
10. What kind of job do you prefer in the future?

Hobby or Inclination

1. What do you usually do in your spare time?2. Do you prefer to stay alone or with your friends?3. What do you usually do on weekends and weekdays?4. What do you usually do when you go out?5. What do you usually do with your friends?6. Do you like reading?7. What kind of books do you like best?8. Do you like English? Why or why not?9. What do you think of the importance of English?10. What are good hobbies and bad hobbies? Why?

Future Plans

1. Why do you take the IELTS test?
2. What are you planning to do in the next five years?3. What are you planning to do in the next ten years?4. What is the first thing you will do when you arrive at the new place?

Part 2 # 1

1. Describe a museum

1) How often do you visit the museum?
2) Which type of museum is popular in your country?
3) Why do you want to visit the museum?


Follow-up:

1 What do you think of the importance of museums in history?
² How do you think of the heritage of a country?
3 Compare the museums nowadays and in the past

Part 2 # 2

2. Describe your favorite photograph

1) Where was the photo taken?
2) Who took the photo?
3) What can be seen from the photo?
4) Explain why it is the favorite photograph for you.


Follow-up:

1 How to take good photo?
² When do people use camera?
3 How can the new technology put cinema’s skill advanced?

Part 2 # 3

3. The important historic place

1) What is the place?
2) Where is it located?
3) Why do you think it is important?

Follow-up:

1 What do you think of the historic place in the future?
² Will the government increase or decrease the safety guard?
3 What are the changes to the local people and economy?
4 What is the impact on the historic place by tourists?

Part 2 # 4

4. Describe a party

1) What is the party?
2) Why was the party held?
3) Who attended the party?
4) What did you do for that party?


Follow-up:

1 What’s the difference between serious party and friendly party?
² Why are some people late for parties intentionally?
3 Why do some people like party while others hate it?
4 What would you do if the guests feel bored?
5 Will there be more and more people to attend parties?

Part 2 # 5

5. Describe a subject taught in your school?

1) Who teaches it?
2) How is it taught?
3) What do you learn from the class?


Follow-up:

1 Is there any difference between the traditional and modern educational systems?
² What are the pros and cons of the current educational system in your country?
3 Do you think it is necessary to give comment or criticism to teachers?

Part 2 #6

6. What is the important invention before the age of computer?

1) What is the invention?
2) Why do you think it is very important?
3) What are the advantages and disadvantages of the invention?


Follow-up:

1 What is the significant impact of modern inventions on life?
² Which skills do you want to study in the future?
3 Do you think it’s necessary to develop modern invention in the countryside?

Part 2 # 7

7. Describe a foreign country you have never been to

1) Where is the country?
2) When will you go there?
3) Why would you like to go there?


Follow-up:

1 Say something about the tourism development in China, facility, services and the effect on environment.
² What is the importance of travel and tourism industry?
3 What do you think the function of tourist guides?

Part 2 # 8

8. Describe your favourite movie

1) What’s the name of the film?
2) What’s the theme of the film?
3) Why do you like it?

Follow-up:

1 Describe a type pf movie you like.
² What’s the difference between Chinese and American movies?
3 What do you think of the violent films (Hollywood films)?
4 Why movies need computer techniques? Any example of movie using computer techniques
5 Which parts of cinema are the most important and how to improve it?

Part 2 # 9

9. Describe a newspaper or magazine

1) What’s your habit for reading?
2) What are the benefits of reading?
3) What's the main difference between newspaper and magazine?


Follow-up:

1 What do you think the important qualities for a news reporter?
² What’s the function of a report to the society?
3 What kinds of books/newspapers/magazines do Chinese adolescents read? With the popularity of Internet, do you think newspapers and magazines will disappear?

Part 2 # 10

10. Describe a children’s game (sports not suggested)

1) How is it played?
2) What can you learn from the game?
3) What impact does it bring on your growth?


Follow-up:

1 What do you think of the benefits of children’s games?
² Nowadays children have less and less time for game, what do you think about it?
3 What do you think the difference between games nowadays and in the past?
4 What’s the negative aspect of games?

Part 2 # 11

11. Describe a happy event in your life?

1) When did it happen?
2) Where did it happen?
3) What was it?


Follow-up:

1 Tell me how you organize your study time?
² What do you think is important in achieving happiness?
3 How do Chinese celebrate some happy events?
4 What do the camera and video play in celebrating?

Part 2 # 12

12. Describe a thing which is important to you

1) Who gave it to you?
2) What is the thing?
3) What does the thing mean to you?


Follow-up:

1 What are the changes of city between now and past?
² Does money represent happiness and why?
3 How do you regard as the things people want to earn?

Part 2 # 13

13. Describe one of your neighbours

1) When did you become neighbours?
2) Do you often meet?
3) State whether your neighbour is a good one


Follow-up:

1 What is the difference between neighbours and friends?
² Why do people like to watch TV serials in their houses?
3 How do you think of the relationship in the city?
4 How to improve the neighbourhood?

Part 2 # 14

14. Describe one of the shopping centers you often go to

1) Where is the shopping center?
2) How often do you go to the center?
3) Why do you often go to it and its characteristics?


Follow-up:

1 Will smaller shops survive in the current business system?
² What are the characteristics of shopping malls and smaller shops and their difference?
3 What is the trend of future shopping centers?
4 Talk about Internet shopping

Part 2 # 15

15. Describe your favourite animal

1) What kind of animal is it?
2) Describe it briefly
3) Why do you like the animal?


Follow-up:

1 What do you need to do to take care of it?
² What’s the future trend of the animal?
3 How do you think of the poaching of some precious animals such as pandas?

Part 2 # 16

16. Describe a historical place

1) What is the place?
2) Where is it located?
3) What is the historical meaning of the place?

Follow-up:

1 What do you think of the future trend of historic places?
² Will government strengthen its protection toward historic places?
3 What are the changes brought about by the historic place in local economy, people, etc?
4 What is the effect of tourists on the place?

Part 2 #17

17. Advertisement

1) What are the forms of advertisement?
2) What are the functions of advertisement?
3) What is the effect of advertisement to people?

Follow-up:
1 Do you feel bored and disgusted about advertisement?
² What do you think are the criteria of assessing a good piece of advertisement?
3 What will happen if unauthoritative advertisements prevail in the market?

Part 2 #18

18. Describe an important letter

1) When did you receive the letter?
2) From whom did you receive the letter?
3) Explain the reasons why it is important


Follow-up:
1 What is the significance of handwriting?
² Does your country have handwriting lesson now?
3 Compare the handwriting now and past
4 With the popularity of computers and Internet, will people lose their ability to write letters?

Part2 #19

19. Describe the best present you have received

1) Who sent it to you?
2) When did you receive it?
3) Detailed information about the present

Follow-up:
1 Do you think that present giving will play an important role in Chinese daily life? Why?
² Do you think that the brand name is very important for sales?
3 In terms of the media, which do you think will play a main role in present giving, television, newspaper or Internet?

Part 2 #20

20. Describe your holidays

1) Where do you go for the holidays and how long do them last?
2) Who do you go with?
3) Talk about any interesting thins happening during your holidays


Follow-up:

1 What do the Chinese people mostly do in their leisure time?
² What's the difference between holidays today and 5 years ago and the reasons for the change?
3 Do you think people will spend more time on leisure or working in the future?